Privacy Policy

We are committed to safeguarding your privacy rights and ensuring that your personal data is protected.

This Privacy Policy explains the types of personal data we collect and how we process and protect that data in connection with the services we offer through our online website.

This Privacy Policy also applies to our targeted or personalized content, including online offers and advertisements for products and services, which you may see on Third-Party website, platforms and applications (together referred to as “Third-Party website”). These Third-Party website may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third-Party websites.

1.WHO IS RESPONSIBLE FOR WHAT HAPPENS WITH YOUR DATA?

EXTEND INFO TECHNOLOGY LIMITED is responsible for processing your personal data on our online website.

2.WHAT IS PERSONAL DATA?

Personal Data generally refers to information that can directly or indirectly identify you as an individual (such as your name, address, email address，telephone number and etc.). This also   includes other information such as IP address, shopping habits, information about health and beauty, information about your lifestyle or preferences such as your hobbies and interests. Information about health is called “special categories of Personal Data” that requires special protection because of its sensitivity.

3.WHAT HAPPENS WHEN YOU PROVIDE US WITH YOUR PERSONAL DATA OR WHEN WE OTHERWISE RECEIVE YOUR PERSONAL DATA?

We collect your Personal Data directly in a number of ways, for example, when you provide us with your information to register as a customer on our website, receive information or mailings, buy a product or service from us, complete a survey, make a comment or enquiry or contact our customer service. 

When you provide us with your Personal Data, we will process it in accordance with this Privacy Policy. If you do not wish us to process your Personal Data in this way, please do not provide us with your personal information.

We may also receive your Personal Data from other sources, including information passively received from available sources such as operators of any Third-Party platforms and Third-Party website and information from Our Partners .  If you do not want us to receive your Personal Data from other sources, please communicate your preferences directly with the relevant sources.

We process your Personal Data to provide you with our services as further explained below. In certain instances, we will only process your Personal Data if you have given us permission, with your consent or indication of no objection to do so, for example where we process your Personal Data for direct marketing purposes, use Cookies or location data or where we process your sensitive personal information, or when we process your Personal Data for any new purposes (if any) that are outside of the scope of the purposes set out in this Privacy Policy. In other instances, we may rely on other legal grounds for processing your personal data, such as performance of the contract with you or legitimate interests, like fraud prevention.

Where we process your Personal Data on the basis of your consent or indication of no objection, we will ask for your consent or indication explicitly and only for a particular purpose. 

Please refer to Section 5 of this Privacy Policy for details of the various types of Personal Data we may collect, the relevant purposes and the legal basis for such processing.

4.WHAT HAPPENS IF OUR CUSTOMER IS A CHILD?

Our website are intended for adults, but there could be instances where some customers under the age of 18 view or purchase products on our website. If we know that a customer is under the age of 18, we will not use such customer’s Personal Data for direct marketing purposes unless parental or guardian consent is provided to us.

To provide parental consent to marketing, please ask your parent or guardian to write to ExtendInfo at cs@extendinfotech.com.

5.1 We process the following categories of Personal Data for the following purposes:

Browsing on our website;

Online Shopping;

Purchasing products online; 

Customer Service;

Suggesting products & services which may interest you;

Competitions, events and games;

Fraud prevention and other administrative services, such as registration.

For the purposes of this Privacy Policy,  the term “Retail Goods or Services” means the sales of goods or provision of services in relation to any of the following via our online website: Automotive accessory products and services such as brake pads and AC compressors.

5.2 Cookies and Similar Technologies

We use cookies, pixel tags, web beacons and similar technologies (together referred to as “Cookies”) to improve our products and your experience on our website by collecting information on how you use our website. Some of the Cookies we use are required to enable core website functionality, for example to provide secure log-in or to remember how far you are through an order, but we also use Cookies that allow us to analyze website usage (so we can measure and improve performance), and advertisement Cookies which are used by advertising companies to serve ads that are relevant to your interests.

We may also tailor our website and our products to your interests and needs, by collecting information about your device and linking this to your Personal Data to ensure better service experience for you. The types of data we may collect from you when you visit the website include:

  • information about the mobile device used and the characteristics of such mobile device;
  • information about the type of browser you use;
  • details of the web pages you have viewed;
  • your IP address;
  • the hyperlinks you have clicked; and
  • the websiteyou visited before arriving at our website.

Our website are initially set up to accept Cookies. You can opt-out of or delete historical cookies by changing the settings on your web browsers; however, if you do so, you may find that certain features on our website do not work properly.

5.3 About using our website

When you choose to access our website or allow connectivity via Wi-Fi connections to your device, we receive information about your location and mobile device, including a unique identifier for your personal device, your GPS data or wireless networks data (WLAN). Location data is neither stored nor transmitted to any third parties.

6.WHO DO WE SHARE YOUR PERSONAL DATA WITH?

To protect your privacy, we will endeavour to only share with third parties data which has either been aggregated and anonymised or which does not contain your name or contact details. However, there may be limited circumstances where we will share data (which may include your Personal Data) with third parties who may or may not be located overseas. By using our website, you agree to allow us to share your Personal Data with third parties and to the cross-border transfer of your personal data in accordance with this section. No matter where we store or process your Personal Data, we are committed to protecting it and will take reasonable steps to safeguard it in accordance with this Privacy Policy and all applicable laws.

6.1 Partners

Your Personal Data may be shared by us with our trusted business partners which offer Retail Goods or Services (“Our Partners”), such as Third-Party merchants providing the relevant Retail Goods or Services with whom we may from time to time cooperate with to offer you with those goods or services, as well as for data analytic purposes in order to improve their operations and supply of the relevant Retail Goods or Services to you. 

Provided we have obtained your prior consent or indication of no objection, your Personal Data may be shared by us with Our Partners when we engage in customer matching with our members and Our Partners’ customers to undertake data analysis of common customers who may have shown interest in receiving any offers tailored to the products offered by Our Partners and/or us.

6.2 Our service providers

Your Personal Data may be shared with our service providers (including agents and contractors) which process Personal Data on our behalf to help us administer and operate our business and our website to conduct data analysis, to help aggregate and anonymise the personal data, or to carry out any of the purposes set out in Section 5 above. These may include IT vendors, back-office and front-end or ancillary service providers, logistic and delivery service providers, call centre operators, marketing agencies, data management and analytic service providers and customer contact services. Our service providers may contact you on our behalf or on our behalf for any of the purposes set out in Section 5 above.

6.3 Professional advisors and assignees

When necessary, we may share your Personal Data with our professional advisors, including lawyers, accountants, financial advisors and insurers. Your Personal Data may also be shared with third parties in connection with any merger, acquisition, consolidation, restructuring, sale of assets, financing or any other similar scenarios involving the transfer of some or all of our business assets.

6.4 Government and regulatory authorities

We will disclose your Personal Data to courts, law enforcement, regulatory or other governmental agencies if we are required to do so by law, or by a warrant, subpoena or court order.

7.TO WHICH COUNTRIES DO WE TRANSFER YOUR PERSONAL DATA?

Many of our trusted third parties and Group companies are based in countries that provide an adequate level of data protection, such as the European Economic Area ("EEA"), Singapore and Hong Kong to ensure your Personal Data are safeguarded with sufficient protection in compliance with applicable Data Protection Laws.

When we need to transfer your Personal Data to a trusted Third-Party or Group company based in a country where data protection laws are considered not to offer the same level of protection, we ensure adequate data protection safeguards by relying on other legitimate means, such as Standard Contractual Clauses.

8.HOW LONG DO WE PROCESS YOUR PERSONAL DATA?

We will store your Personal Data only until the aforementioned purposes for which we have collected or received your Personal Data are fulfilled or our statutory obligations to preserve records have expired.

9.HOW DO WE PROTECT YOUR PERSONAL DATA?

We maintain appropriate technical and organisational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, and/or unauthorised disclosure of, or access to your Personal Data.

Our website may contain hyperlinks to other website provided by third parties. We do not control these Third-Party website or apps or any of the content contained on those website or apps.  Once you have left our website or apps, we cannot be responsible nor accept any liability for the protection and privacy of any information which you provide to other website or apps. You should exercise caution and look at the privacy policies of the other website that you visit.

10.WHAT ARE YOUR RIGHTS?

If certain requirements are fulfilled and to the extent permitted by the Personal Data Protection Act 2012, you have the right to:

  • Obtain from us confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;  
  • Rectification of inaccurate Personal Data; 
  • Right to Request your Personal Data to be transmitted directly to another controller;
  • Withdraw your consent for marketing communications (by contacting us at cs@extendinfotech.com );
  • Withdraw your consent for use of Cookies (via adjusting the setting under your web browser)

 To exercise your rights, please contact the Data Protection Officer (see Section 12 for contact details) .

11.CAN WE CHANGE OUR PRIVACY POLICY?

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy here. We encourage you to visit this area frequently to stay informed.

12.HOW DO I MAKE ENQUIRIES ABOUT MY PERSONAL DATA?

If you have any question or request in relation to how we process your personal data, Please contact our Data Protection Officer via email at  cs@extendinfotech.com.