Return

ExtendInfo will always try to make sure that items delivered to you are of a good condition and correct. However, the following types of items can be put up for return and refund request:

• Defective item
• Incorrect item from the initial order
• Expired item
• Missing item

If you received any of the above items, please contact our customer service within 7 days upon receiving your order, subjected to the following terms and conditions:

• Itemsmust be in their original purchase condition.
• Items that are part of a set or multi-item pack must be returned as a complete set.
• Items that are labeled as Non-returnable and/or Non-refundable on ExtendInfo, will not be accepted according to our return and refund policy.

All return requests must be submitted to our customer service, and they will be reviewed by ExtendInfo and subject to our approval. Please contact us with your order number and details about the product you would like to return, we will respond quickly with instructions for how to return items from your order including the return shipping address information which varies for different products.

Please note that do not return any product back without authorization. In this case, we will not be responsible for any loss of goods or related shipping costs.

Refund (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the inspection of the returned product.

If your application is approved, the refund will be processed, and the refund amount will be automatically refunded to your original payment method within the time frame prescribed by the issuing bank or company..

Late or missing refund (if applicable)

If you have not received your refund within the expected time frame after it has been initiated, please contact the issuing bank of your credit card for more information. 

If there are any further queries for the refund issue, please contact with us at cs@extendinfotech.com.

Exchange and refund (if applicable)

You are required to inspect the goods upon receipt for any deficiencies and/or damages. If you find any product to be expired, missing, incorrect, or damaged upon inspection after receiving the delivery, you must submit any return claims to our customer service at cs@extendinfotech.com within the next 7 working days from the date of receipt; otherwise, we reserve the right to refuse your claims. All requests for exchange and refund will be reviewed on case-by-case basis and subjected to the our approval.

You are responsible for the cost of return shipping. Please note that shipping costs are non-refundable and may be deducted from your refund if a return is processed. 

Changes to Return & Refund Policy

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.